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My role

Each day is different for me, I can be managing the diary, arranging a conference or helping with a powerpoint presentation often when time is very short. I am the administrator for our new MPhil course and I also look after  the administration for our Academic Clinical Fellows. Currently I am the acting unit coordinator so this has brought a lot of new experiences for me.

What training have you undertaken with support from the University?

I have just passed my Level 3 OCR (NVQ) Diploma in Business and Administration in 2011 and in 2008 I was awarded the Institute of Leadership & Management Level 3 Award in First Line Management. I also took the Springboard: A Women's Development Programme and I have taken team development, pension, sign language one day courses.

How has the training/support helped you in your role?

The courses have allowed me to become more confident and assertive and to look at doing things in different ways to achieve the best end results. It has been interesting meeting other colleagues from around the University and that in itself has been a good source of new learning as we all do things differently.

What the department says

"The courses have allowed Glynis to develop her confidence and skills, especially in her current role of acting unit administrator. She has become exposed to a wider range of people and ideas through going on the course - these have been very beneficial."

Professor Martin Roland
Professor of Health Services Research